In the unfortunate event your cards are stolen, you can rely on Ace for support.

You will need to

• Complete a Police report for the stolen cards
• Notify Ace Customer Support of the cert numbers
• Report the theft to the relevant social media platform (where applicable)

Ace can only deactivate the cert numbers for stolen cards, we cannot log a theft on your behalf or track the potential location of any alleged stolen cards.

Please note:

• Ace cannot get involved in any sale or trade disputes surrounding alleged stolen cards
• Potential sales, trades or locations of suspected or alleged stolen cards, should be provided to the Police as part of the police incident report
• All customers reporting stolen cards to Ace will need to provide proof of purchase or trade if they are not the original submitter