Turnaround times at Ace Grading vary between the service level selected for the submission.
These are estimations for how long your submission should take to be completed but are not guaranteed deadlines.
Premium Service Levels
Luxury: 2 business days
Ultra: 7 Business days
Flagship Service Levels
Premier: 15 business days
Standard: 30 business days
Basic: 45 business days
Membership Service Levels
Core: 95 business days
Value: 75 business day
📆 The turnaround time starts from the first full business day and ends when the invoice is sent to you.
Your submission may begin to progress on the day it arrives but this day is not included in the total turnaround time.
Shipping times are not included in the turnaround time.
Example: 7 business day turnaround
✉ Submission arrives : 16/06/2025
✅ Submission day 1 : 17/06/2025
💰 Submission completion date (estimated, when the invoice is sent) : 25/06/2025
🚛 Submission is shipped (estimated) : 26/06/2025
📦 Submission delivered (estimated) : 27/06/2025
Customers should note:
⏳ Please allow a minimum of 2 business days after the invoice has been paid for your submission to be shipped. All dispatch and delivery times will vary and we do not guarantee same day or next day dispatch
⛱️ The turnaround time does not include the day your submission arrives, weekend days, bank holidays or the return shipping time
⏯ Please do not be concerned if your submission remains stationary at any point during the process, providing this is before the estimated completion date.
⏰ We endeavour to complete all submissions within the turnaround time and issue the invoice on the estimated completion date.