We understand that there may be some circumstances where you wish to cancel your submission. The ability to cancel will be dependent on where your submission is, in the submission process.

The submission has been created, but not yet posted:

If you have created a submission but no longer wish to utilise it, and you have not posted your collectibles to us, you will be able to cancel the submission using the cancel button on your submission dashboard.

The submission has been scanned as arrived, but has not yet entered the grading process:

If your submission has arrived with us, but has not yet entered the grading process, you may be able to request cancellation of your submission. Please email the customer support team with your submission number and they will advise you further.

The submission has surpassed the grading stage of the service:

If we have already graded/authenticated your collectibles, we may not be able to accept a cancellation request. If you need to request cancellation of your submission that has already surpassed the grading/authentication stage, please reach out to the customer support team at support@acegrading.com.