Fair Market Value Policy

This Fair Market Value Policy outlines ACE Grading’s approach to determining compensation in the rare event of loss or damage to a customer’s card while in ACE Grading’s possession.

The policy ensures transparency, fairness, and consistency in the assessment and resolution of such incidents. 

1.0 Scope of Responsibility 

1.1 ACE Grading accepts full responsibility for customer submissions from the point of successful delivery to ACE Grading premises until the successful return delivery to the address listed on the customer’s ACE account and corresponding invoice for that submission. 

2.0 Compensation Principles 

2.1 In any instance where a card is lost or damaged while in ACE Grading’s care, a compensation offer will be made to the customer. 

2.2 Compensation offers may be provided in the form of ACE Credit or, in some cases, a BACs payment at ACE Grading’s discretion.

2.3 ACE Grading’s assessment will aim to reflect the fair market value of the card prior to loss or damage, balanced against the customer’s chosen service level. 

3.0 Compensation Process 

3.1 Upon notification of a loss or damage incident, ACE Grading will assess the situation and issue a compensation offer based on internal valuation standards and current market data. 

3.2 Customers may submit a counter-offer if they disagree with the proposed amount. In such cases, the customer must provide documented evidence supporting their estimated value of the card (e.g., recent sales data, appraisals, or verified marketplace listings). 

3.3 ACE Grading will review the evidence provided but retains the final decision on both the value of compensation and the form of payment to be issued. 

4.0 Compensation Limits 

The maximum compensation payable per card is determined by the service level selected at the time of submission, as follows: 

4.1 No payments above the maximum compensation will be paid under any circumstances and any compensation payments made below this threshold will be determined by ACE Grading only. 

5.0 Customer Responsibility 

5.1 It is the customer’s responsibility to select the appropriate service level that best reflects the estimated market value of their cards at the time of submission. 

5.2 ACE Grading will not be held liable for any discrepancies between the actual value of the card and the service level chosen by the customer.

Ace Grading accepts cards of all value on all service levels without additional charge.

6.0 Final Authority 

6.1 ACE Grading reserves the right to make the final determination in all matters relating to loss, damage, valuation, and compensation. By submitting cards to ACE Grading, the customer acknowledges and accepts this Fair Market Value Policy as binding.

6.2 Any compensation pay out made as per the Fair Market Value Policy will automatically invoke the Customer Privacy and Protection Agreement between the customer and ACE Grading.

Updated on: 17/11/2025