What can I do if I have been locked out of my Ace account?

If you have been locked out of your Ace account then you will need to complete a TrustID check before we can remove the 2FA and reset your account

❌ If you have lost access to your account you can request a reset your password link on the 'Log in' page.

💻 If you still have your password but have enabled 2FA and no longer have access to the device where the 2FA codes are generated, you will need to contact support@acegrading.com

🆔 You will be sent a link which will will ask for some valid documentation to verify your identity and restore your account

✅ Once this has been verified, our Tech team will be requested to remove the 2FA from your account so you can access it again

Customers should note that this can take 24-48 hours for the process to be completed

Updated on: 20/11/2025

Was this article helpful?

Thank you!