What Happens if my Return Delivery Is Lost or Delayed?

If you are suspicious that delivery from Ace Grading is delayed or has been lost in transit, please immediately get in touch with DHL Express and quote your tracking number.

DHL are then able to investigate the problem, please see - DHL Express Customer Service

Please then contact our customer support via support@acegrading.com who can further assist.

Please also ensure that your address and delivery details are accurate in your Ace Grading account before making payment for your submission.

Updated on: 28/05/2025