• Grading Dispute Policy

  This policy outlines ACE Grading’s approach to handling customer concerns or disputes regarding grading outcomes. Our goal is to ensure transparency, fairness, and consistency while maintaining the integrity of our grading process.  1.0 Grading review  1.1 ACE Grading does not currently operate a dedicated grade review service. However, we are committed to providing clarity and assistance to customers who have questions or concerns about their grading results. Customers who are nFew readers

• Alleged Defect Policy

  This policy is designed to address situations in which a customer believes their card has been returned in a condition different from that in which it was originally submitted. Ace Grading is committed to managing such matters with the highest standards of care, professionalism, and impartiality to ensure a fair and thorough resolution. 1.0 Customer Responsibility Prior to Submission  1.1 As per ACE Grading’s Card Handling Policy, we will not handle cards prior to the grading staFew readers

• Fair Market Value Policy

  This Fair Market Value Policy outlines ACE Grading’s approach to determining compensation in the rare event of loss or damage to a customer’s card while in ACE Grading’s possession. The policy ensures transparency, fairness, and consistency in the assessment and resolution of such incidents.  1.0 Scope of Responsibility  1.1 ACE Grading accepts full responsibility for customer submissions from the point of successful delivery to ACE Grading premises until the successful retFew readers

• Delayed Submission Policy

  At ACE Grading, we strive to meet all expected turnaround times and ensure timely completion of every submission. However, customers should be aware that all turnaround times are estimates only and do not represent guaranteed deadlines. While every effort is made to complete submissions within the stated time frame, unforeseen circumstances may occasionally cause delays.  Customer Support and Delay Handling  If a submission is delayed beyond its estimated completion date, customers aFew readers

• Delivery Policy

  This Delivery Policy outlines the responsibilities and procedures for both inbound and outbound shipping related to ACE Grading submissions. It defines liability, customer responsibilities, and the process for managing lost or damaged parcels during transit.  Inbound Delivery (Customer to ACE Grading)  Inbound delivery refers to the journey of a customer’s submission being sent to ACE Grading.  1.0 Responsibility and Liability  1.1 The customer and the courier service selectFew readers

• Damaged Card Policy

  This policy outlines the process Ace Grading follows in the rare event that a customer’s card is damaged while in our care. Our goal is to ensure transparency, accountability, and fairness in resolving any such incidents.   1.0 Notification Process  1.1 In the event that a card is damaged while at Ace Grading, we will contact the affected customer directly. This communication will take place via phone or email, and will include: Details of the card affected;  An explanation ofFew readers

• Goodwill Policy

  ACE Grading values its customers and strives to maintain high service standards; however, on occasion, unforeseen issues may arise. In such instances, ACE Grading may, at its discretion, issue a goodwill offer as a gesture of appreciation and resolution.  1.0 Nature of Goodwill Offers 1.1 ACE Grading may offer goodwill to customers as a resolution for various issues or complaints. Any goodwill issued will be in the form of ACE Credit applied to the customer’s account. GoodwiFew readers

• Customer Privacy and Protection Policy

  This agreement applies to all customers who are offered or receive compensation from Ace Grading under the Fair Market Value Policy (FMV).  Compensation payments may be issued in the form of Ace Credit or as a BACs payment and is contingent upon the customer agreeing to the confidentiality terms outlined in this agreement.  1.0 Confidentiality Implementation  1.1 When a customer becomes eligible for compensation under the FMV Policy, Ace Grading will issue this Customer PrivFew readers