• How long is the turnaround time for my submission?

  Turnaround times at Ace Grading vary between the service level selected for the submission. These are estimations for how long your submission should take to be completed but are not guaranteed deadlines. 📆 The turnaround time starts from the first full business day and ends when the invoice is sent to you.Popular

• Christmas 2025

  Ace Grading operations and DHL shipping over Christmas 2025 📆 15th - 19th December 2025 : DHL will make daily collections from Ace Grading, as normal. Whilst we cannot guarantee next working day delivery, due to an increase in general courier service demands at this time, you should receive your delivery before Christmas if it is collected this week 📆 22nd December 2025 : DHL's last collection from Ace Grading will be made on this day. Please note we cannot guarantee delivery bPopular

• How do I become an Affiliate or Select Member?

  We offer two core partnership options for individuals and businesses who are looking to work more closely with Ace Grading 💸 Affiliate Program Earn commission by referring others to Ace Grading through your unique affiliate link. Whether you're a content creator, card store, or passionate collector with an engaged audience, our Affiliate Program is a great way to grow with us. 👉 Apply to join the Affiliate Program 📦 Select Member ProgramPopular

• What happens if my submission has arrived at the weekend?

  Ace Grading is operational on weekdays but we are able to accept inbound post on weekends and bank holidays. If your submission arrives on a weekend or bank holiday then it will start the process from the next business day.  Submission delivered - Saturday 14/06/2025 Submission scanned as arrived - Monday 16/06/20256/2025 Submission turnaround starts - Tuesday 17/06/2025 Ace Grading will make every effort to scan all submissions as 'Arrived' on the date it is receiveFew readers

• Do you grade signed cards?

  Ace Grading accepts official authenticated signatures on cards only. We do not accept non pre-authenticated signatures on cards, such as signings / drawings done at card shows or events. Official Authenticated Signature CardFew readers

• How do I contact Ace Grading?

  Ace Grading Customer Support are here to help 📩 You can email us on support@acegrading.com  ☎️ You can call us on 0808 531 0614 : our phone lines are open 10am-4pm Monday - Thursday and 11am - 3pm on Friday  💻 You can message us through Facebook or Instagram messenger  📲 We have live chat available on our website acegrading.com  🟪 You can join our Discord server - http://acegrad.ing/discordFew readers

• What can I do if I have been locked out of my Ace account?

  If you have been locked out of your Ace account then you will need to complete a TrustID check before we can remove the 2FA and reset your account ❌ If you have lost access to your account you can request a reset your password link on the 'Log in' page. 💻 If you still have your password but have enabled 2FA and no longer have access to the device where the 2FA codes are generated, you will need to contact support@acegrading.com 🆔 You will be sent a link which will will ask for some valid docuFew readers

• Research & Identification / Label Creation Turnaround Time Impact

  Research & Identification/ Label Creation Turnaround Time Impact General Service Impact  Ace Gradings general service currently has minimal to no impact against expected turnaround times. What does this mean? If your submission consists of cards already researched and identified on our systems and the card/s has had an Ace Label created previously, our current expectations are that submissions are being returned within estimated turnaround time. Research & IdentificatioFew readers

• How are my cards handled by Ace Grading?

  We aim to minimise the handling of any customer cards where possible Here are a few tips for you to know before sending your cards in: ✅ We always advise customers to send their cards to us inside a penny sleeve in a semi-rigid card holder - we guarantee your cards will not be handled prior to being graded if you follow this advice ✅ We advise that you pack your cards securely inside your parcel and use adequate packing paper or bubble wrap to secure ✅ We advise thatFew readers

• What happens if my cards have been stolen?

  In the unfortunate event your cards are stolen, you can rely on Ace for support You will need to:  👮🏻‍♂️ Complete a Police report for the stolen cards 📩 Notify Ace Customer Support of the cert numbers 📲 Report the theft to the relevant social media platform (where applicable)&x20; Customers should note:  ❌Few readers

• Why are my cards in Research and ID?

  If we receive a submission which contains cards which have not been through our services before, our Ingest team will need to add the details to our internal database system What does this mean? Each card will need to be researched by our dedicated Ingest team to ensure that we have the correct identification information before it is added on to our database and stored for future use. This information is used to complete the Ingest process and will be the card details that you see lFew readers