• When will more submission slots be opened?

  The demand for submissions is at an all-time high and, as a result, our service levels often fill up fast! 🕒 Why Are Slots Limited? To protect turnaround times and maintain our quality of service, we will only accept a limited number of submissions per service level at any given time. We temporarily close them once capacity has been reached which helps us remain consistent and fair during this high-demand cycle. 🔔 How Will I Know When Slots Reopen? We always announce sloPopular

• How long is the turnaround time for my submission?

  Turnaround times at Ace Grading vary between the service level selected for the submission. These are estimations for how long your submission should take to be completed but are not guaranteed deadlines. 📆 The turnaround time starts from the first full business day and ends when the invoice is sent to you.Popular

• How do I become an Affiliate or Select Member?

  Partnership Opportunities at Ace Grading We offer two core partnership options for individuals and businesses who are looking to work more closely with Ace Grading 💸 Affiliate Program Earn commission by referring others to Ace Grading through your unique affiliate link. Whether you're a content creator, store, or collector with an engaged audience, our Affiliate Program is a great way to grow with us. 👉 Apply to join the Affiliate ProgramSome readers

• What happens if my submission has arrived at the weekend?

  Ace Grading is operational on weekdays but we are able to accept inbound post on weekends and bank holidays. If your submission arrives on a weekend or bank holiday then it will start the process from the next business day.  Submission delivered - Saturday 14/06/2025 Submission scanned as arrived - Monday 16/06/2025 Submission turnaround Starts - Tuesday 17/06/2025 Ace Grading will make every effort to scan all submissions as 'Arrived' on the date it is received,Few readers

• How do I contact Ace Grading?

  Ace Grading Customer Support are here to help 📩 You can email us on support@acegrading.com  ☎️ You can call us on 0808 531 0614 : our phone lines are open 10am-4pm Monday - Thursday and 11am - 3pm on Friday  💻 You can message us through Facebook or Instagram messenger  📲 We have live chat available on our website acegrading.com  🟪 You can join our Discord server - http://acegrad.ing/discordFew readers

• What can I do if I have been locked out of my Ace account?

  If you have been locked out of your Ace account then you will need to complete a TrustID check before we can remove the 2FA and reset your account ❌ If you have lost access to your account you can request a reset your password link on the 'Log in' page. 💻 If you still have your password but have enabled 2FA and no longer have access to the device where the 2FA codes are generated, you will need to contact support@acegrading.com 🆔 You will be sent a link which will will ask for some valid docuFew readers

• What happens if my cards have been stolen?

  In the unfortunate event your cards are stolen, you can rely on Ace for support You will need to:  👮🏻‍♂️ Complete a Police report for the stolen cards 📩 Notify Ace Customer Support of the cert numbers 📲 Report the theft to the relevant social media platform (where applicable)&x20; Customers should note:  ❌Few readers

• How are my cards handled by Ace Grading?

  We aim to minimise the handling of any customer cards where possible Here are a few tips for you to know before sending your cards in: ✅ We always advise customers to send their cards to us inside a penny sleeve in a semi-rigid card holder - we guarantee your cards will not be handled prior to being graded if you follow this advice ✅ We advise that you pack your cards securely inside your parcel and use adequate packing paper or bubble wrap to secure ✅ We advise thatFew readers