• When will more service levels be open?

  📦 When Will You Open More Grading Slots? At Ace Grading, demand for submissions is at an all-time high. As a result, our service levels often fill up fast, and we temporarily close them once capacity is reached to ensure turnaround times remain accurate and fair for all customers. 🚀 We’re Expanding to Meet Demand We’re actively hiring more staff and increasing our operational capacity to open more grading slots as soon as possible. You can view and apply for openPopular

• How Long Does it Take to Get My Cards Back?

  How Long Does it Take to Get My Cards Back? The time it takes for your card to be returned after moving through the Ace Grading process depends on your choice of service level. Each service level has an estimated turnaround time. Basic - 50 Business Days Standard - 30 Business Days Premier - 10 Business Days Ultra - 2 Business Days Please note these are estimates. Ace Grading cannot guarantee how long it will take your card to move through the service. Please note: Ace Grading iFew readers

• Fair Market Value Policy.

  Fair Market Value Policy. Ace Grading implements a Fair Market Value (FMV) policy to compensate submitters fairly in the event of loss or damage. Ace will determine the current Fair Market Value of a collectible based on reliable current market information from public auction houses and marketplaces if applicable. If this information can not be found reliably, we will ask for purchase receipts. As Ace will no longer be requiring declared values to be entered, we would submit our Fair MarketFew readers

• Do you Grade Stickers, Topps or Other Non-TCG Pokemon Cards?

  Do you Grade Stickers, Topps or Other Non-TCG Pokemon Cards? Ace Grading currently accepts cards from a variety of cards games, please see this link below - https://acegrading.com/supported-tcgs We are working hard to be able to accept as many other TCGs as possible and we hope to announce these in the near future. If you have a TCG you would like us to grade them please email support@acegrading.com to bring it to ourFew readers

• Can I Submit a Card that has been Graded by a Different Company?

  Can I Submit a Card that has been Graded by a Different Company? Yes. Ace Grading currently accepts cards from other grading companies, to do this please choose from our Crossover services. Please consider Ace will re-grade the card anonymously and our grading team will have no prior knowledge of previous grade or even that the card/s have been submitted via our Crossover services. Therefore, please consider the card will be graded against Ace Gradings own grading scale with no consideratioFew readers

• I disagree with my grade and would like to dispute the grading determination

  Currently we're assessing grade reviews and how we implement them unfortunately at this time we are unable to review grades as a return unless our determination is objectively incorrect. Grade reviews take considerable resource and we are confident in our determinations from our grading team alongside subgrades & potentially grading reports to be enough evidence to back up our determinations. Of course if you feel a grade is objectively wrong or there has been a potential mistake then pleaseFew readers

• Yu-Gi-Oh! Grading

  Yu-Gi-Oh! Grading At this time unfortunately Ace Grading does not accept Yu-Gi-Oh! cards, we are working hard to to accept Yu-Gi-Oh! within 2025.Few readers

• What is the Mark at the Bottom of the Ace Grading Slab?

  The small mark found at the bottom of an Ace Grading slab is not damage or an error. It is the injection port used during the manufacturing process and is an essential part of how our slabs are produced. This feature ensures the strength and integrity of the slab — it is completely normal and found on all Ace slabs.Few readers

• Can I set a minimum grade for my card?

  Can I set a minimum grade for my card? Ace Grading currently does not operate a minimum grade for any of our service levels. Our grading determination will always be present on the card regardless of grade. Crossover Service Level - Ace has to properly assess the condition of a card and for this we require the card to be out of any slab, therefore do not operate a minimum grades for this service.Few readers

• Do you Grade Autographs or Signatures?

  Do you Grade Autographs or Signatures? Ace Grading accepts authenticated signatures on cards such as Topps/ Panini, please see below examples- Pre Authenticated Topps/ Panini Signature Pre Authenticated Slabbed Card Ace Grading does not currently accept non pre- authenticated signatures on cards, such as signings dFew readers

• My Submission arrived on the weekend when should I expect my submission to be returned?

  If a submission arrives & is scanned in on a Saturday the turnaround starts on the next working day usually the Monday excluding Bank/ National holidays. 10 Working Day Turnaround Submission Example - Submission Arrives - Saturday 14/06/2025 Submission Turnaround Starts - Monday 16/06/2025 Submission Expected Return Date - Monday 30/06/2026 Ace Grading make every effort to scan all submissions in on date of arrival even outside of operational days, however if your submission haFew readers

• Does Ace Grading grade Metal Cards?

  Does Ace Grading grade Metal Cards? Yes, we do accept Metal Cards, please consider Metal cards will be sleeved within our cases to ensure safety during the encapsulation process.Few readers

• Do you grade Boosters and/ or Sealed Packs?

  Does Ace Grading grade Boosters / Sealed Packs or Sealed Products? Unfortunately at this time Ace Grading does not grade boosters / sealed packs or any sealed product.Few readers

• Does Ace Grading accept thicker Patch cards?

  Does Ace Grading accept thicker Patch cards? Ace Grading accepts all thicker trading card sizes up to 360PT. Please consider the cases used for these cards will have a slightly different aesthetic than our standard sized slabs.Few readers

• How are Turnaround Times Calculated

  🔁 Turnaround Times at Ace Grading Ace Grading operates different turnaround times depending on the service level selected when submitting. The turnaround time starts from the first full business day and ends when the invoice is sent to you. 📦 Example: 2 Business Day Turnaround Submission arrives: 16/06/2025 Submission completion date: 18/06/2025 🕓 Example: 10 Business Day Turnaround Submission arrives: 16/06/2025 Submission completion date: 30/06Few readers

• My Submission has progressed on a weekend/ Bank Holiday

  Submissions can progress on weekends/ bank holidays or outside of operational hours due to our team committing to additional hours to move forward submissions. As these are additional commitments by our team this means even if your submission progresses on a Saturday this does not factor into the working day turnaround.Few readers