Articles on: Submitting with Ace Grading

What do I do if my submission has not been scanned as arrived?

We endeavour to scan all submissions on arrival but sometimes this cannot be done ...

Please don't worry!

Why has it not been scanned as arrived?

🚫 If your submission arrives on a weekend

⛱️ If your submission arrives on a bank holiday

📦 We are experiencing high levels of inbound post

Our aim is always to scan submissions as ‘arrived’ when they are handed to us by the courier. However, this is sometimes not achievable and, as such, we will scan your submission at the point of opening.

Customers should note:

If you have proof of delivery that it has been successfully received by Ace Grading, please be assured that it will be scanned in at the next available point in the process and this will update on your Ace dashboard.

Updated on: 26/11/2025

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