Please don't worry!

We can still allocate your submission even if you don't include the paperwork

🏡 If you have included your name and return address on the shipping label, then we can check these details in order to allocate your submission

🏷️ We can also use the cards sent in, if you have completed a classic submission, to check for submissions that match yours

📩 You can also reach out to Ace Customer Support to let us know and give us a description of the parcel and list of cards so we can advise our Ingest team ahead of time

__Customers should note: __

If there are parcels which we cannot allocate, we will store these safely until a customer reaches out and we can confirm ownership of the cards

Updated on: 24/11/2025